An 'officer needs help' call comes in with no callsign or location. The dispatcher starts a division wide radio "roll-call" in order to account for every officer on patrol. While the roll-call is going on, calls for service from the public still needs to be handled. When a motorcycle officer fails to check in when prompted, a division wide search is instituted to look for him, which Malloy & Reed are assigned to assist in.

The watch starts with an elderly woman whose TV was stolen and asks why nothing more is done for victims of crime. A silent alarm at a shop results in the owner being shot and critically injured; one suspect is caught, the other escapes when Reed has to save a baby in a runaway carriage. The shooting puts the family in a financial crunch, which can be helped with paperwork from a new program to help victims of violent crimes, but none are available. The officers question the bail bondsman to determine where the second suspect is, obtain the vehicle description and license number from a neighbor, then arrest him after pursuit in vehicle and foot. Another silent alarm finds young men robbing a drive-in, but their car stalls trying to get away. The forms for victims' families finally arrive and are provided to those that need them. Amy Milner, Martin Milner's daughter, appears in the episode as the shop owner's daughter.

Malloy and Reed back up Officers Wells and Brady (who, like Wells, likes to "do things his own way") on a domestic dispute involving a husband with a gun. Calls include a dead body which turned out to be a girl playing with a mannequin, a man who likes to climb the sides of abandoned buildings, and a taxi driver who tips off the officers to an in-progress pawn shop burglary; they find the suspect working at a car wash and arrest him. The officers once again back up Wells and Brady on a prowler call where the homeowner comes out shooting. The four officers also hone their skills on the firing range in preparation for their monthly qualification.