Noreen checks in at The Solana with her irritable daughter Pauline. Meanwhile, to take their mind off of Madge's financial woes, the Garveys decide to head to a water park, and when Noreen and Pauline show up, events take a bit of an unexpected turn. Mateo tries to get Leslie fired.

Tiger and Joey take a shine to new girl Amber, while Mateo is the odd choice to run a staff first-aid course. Eddie tries to make amends with Sheron after the near-drowning incident the day before, Kenneth could be in for a windfall after the death of his beloved Uncle Herbert, and Troy and Jacqueline come up with a plan to save the salon.

Geoff stages an intervention when Pauline falls off the wagon, but not before she has drunkenly befriended young Jodie - who was left under the not-so-watchful eye of Eddie while Billy and Sheron went for breakfast. The Solana wristbands are replaced by a new ID card system, but the technicalities of the new process prove too complicated for Mateo and the staff, and Joyce goes on a date with her estate agent Monty.

Tiger and Joey go mountain-climbing and soon have a run in with a hiker who takes exception to their seemingly loutish behaviour. The situation worsens when they realise they've forgotten to bring any water. After Pauline's relapse, the Maltbys decide to cut their holiday short and take her home on the evening flight, while romance is in the air at the Solana with both Eddie and Rob landing themselves dates, and a stranger turns up at reception asking for Mateo.