Chaos reigns at the Solana Hotel as Mateo and Les find it hard to keep control. Les’s son Liam is now working as the hotel‘s handyman. Gavin and Noreen are not happy after showing up at the hotel and learning their luggage has been lost. Mateo ends up reluctantly coaches Liam in the art of chatting up pretty women. Kenneth and Gavin comfort lately widowed Jacqueline but they end up getting a nasty shock when they think they have seen the ghost of Donald. Joyce Temple-Savage, the new manager of the hotel, secretly watches everything that is going on as she is determined to see the hotel become four star.

New manager Joyce organises a dance competition for the guests and everyone is eager to take part. Rehearsals are supervised by her old flame Cyril Babcock, an ageing playboy whose impatience with the talentless contestants leads to a dance-off with Mateo. Kenneth hires an assistant for the salon, but her minimal knowledge of hairdressing and English leads to an unfortunate accident with her first client. Kenneth also tries to cheer up Gavin, who is missing Troy. Janice is shocked to see an old face at the pool bar, but he seems not to remember her. What is he playing at? And will Mick turn up in time to prevent a nasty scene?

Mick is unimpressed when his nice-but-dim brother Pete and his crotchety dad Stan arrive in Benidorm for Pete's stag party. Gavin thinks that Troy has dumped him so he agrees to a date with Emilio. Trudy comes up with a way to get intimate with Mateo, but her plans are scuppered by Les/Lesley. Donald takes Michael and Liam to see Jacqueline perform her erotic striptease at a local club.

Madge has been kidnapped which to Michael witnessed but can The Garveys save her in time? Elsewhere, Sam bets Trudy 20 euros to act ladylike until midnight. Joyce invites Costa Class Magazine's Hotel Critic and instructs Mateo to cook an authentic paella for him.

The British Olympic Synchronised Swimming team are in the local area to train, and Joyce has managed to persuade them to stay at the Solana. Hazel, the team's strict coach, is not impressed by the poor facilities, but agrees to Joyce's idea for a gala display in the hotel pool. Liam ends up escorting the girls on a sight seeing tour along the coast. Madge is keen on Mohammed, the son of a wealthy property developer who knew Mel and Mick and Janice are surprised when they find out that she wants to marry him. Liam is unable to stop the young swimmers joining an 18 -30 booze cruise.

Madge is getting ready for her wedding to Mohammed but after Mick and Michael find Mohammed in a sports bar, they think that he is not quite what he seems. Joyce believes that somebody in the hotel is giving negative stories about the Solana to the local press and she recruits Donald and Jacqueline to spy on the staff. A trick is played on Sam by Trudy and she convinces her that she had unprotected sex with Liam while she was drunk.

Joyce becomes convinced that new guest Mrs Simmonds is the hotel assessor, but her attempts to impress do not start smoothly when Mrs Simmonds witnesses Joyce evicting a furious Kenneth from his salon for late payment of rent. The hotel is also playing host to underworld figures Lennie and Neville, who gave Donald a hard time when he was in prison. Mick tells his family that all of the sunbed shops Mel left them have been destroyed by fire, and an angry Madge attacks him, before being denounced in turn by Michael. Can the family set aside their differences?

The Garveys make it as far as Alicante airport before their holiday begins to go wrong. Donald and Jacqueline hold a protest after Joyce Temple Savage refuses to give them a room. Kenneth is left feeling scared by some strange messages he’s been receiving. Liam and Lesley decide to intervene.

Jason Gallagher shows up at the hotel looking for some bar work. He manages to impress Joyce much to Mateo's annoyance. Clive Dyke discovers his daughter Bianca wandering through Alicante Airport looking upset. Tiger Dyke is able to persuade Michael to help him steal the hotel’s all inclusive wristbands and sell them in town.

It is the day of the grand re-opening of Blow 'n' Go, Liam decides that he has fallen in love, Donald and Jacqueline receive some sad news and a stag party arrives at the Solana.

Martin wakes up in bed with Bianca. Kenneth and Liam have to move a customer out of the salon. Joyce installs a volleyball court by the pool, and Tiger teams up with Michael.

When Joyce heads off on a mini-break leaving Les in charge, it is not long before he starts throwing his weight around. Barking orders, he sacks Mateo and the staff revolt.

Mick breaks the news of Madge's diagnosis to the family. Michael reacts by heading to the beach with Tiger. Kenneth decides to go on a health drive. The hog roast goes badly wrong.

The group CEO demands that Joyce returns the hotel to three-star status. An old friend of Donald and Jacqueline's is in town. Elena the pedalo-hire girl comes looking for Michael.

Does Madge have a stalker? Tiger is robbed by his mate. Donald and Jacqueline are celebrating their 25th wedding anniversary with a week's wife swap. The staff are up in arms.

An attorney tells the Garveys that a multi-million inheritance is Madge's for the taking. Kenneth takes advantage of a psychic customer and holds a seance to contact his mum.

Joyce becomes suspicious when Blow and Go appears extremely busy. Tiger hides the news that Auntie Terri is about to join them at The Solana. The Oracle and his mum arrive back.

Promising to find an antidote for the mystery injections he gave Joyce, Kenneth heads off to seek advice from his old friend Mr Wu, and Liam receives a surprise visit from his mum.

Solana Group CEO Crystal Hennessy-Vass sweeps into the resort and takes Joyce out to lunch to announce that the staff budget is being cut by half - and Joyce is being replaced.

Joyce tries to relax by the pool, but her morning is ruined when Janey reinstates Jason. Clive is swindled out of 5,000 euros. Tiger cannot take his eyes off Annie Redmond.

Mateo's mother-in-law is threatening to kill him. Tiger and Terri come up with a plan to get Clive's 5,000 euros back from Monty. Riannon arrives - and there is no sign of Donald.

The Dawson family head to the Solana Resort for the first time. Eddie is already causing trouble when he nearly drowns his grand-daughter. Billy and Sheron aren't happy at all. Tiger brings his best friend Joey on holiday. Joyce is on the look-out for a new member of staff, she has to choose between efficient Amber and flirty Marcus. Troy returns to the Solana, as he, Jacqueline and Kenneth scatter Donald's ashes.

Tiger and Joey take a shine to new girl Amber, while Mateo is the odd choice to run a staff first-aid course. Eddie tries to make amends with Sheron after the near-drowning incident the day before, Kenneth could be in for a windfall after the death of his beloved Uncle Herbert, and Troy and Jacqueline come up with a plan to save the salon.

The Maltbys are back at the Solana and Geoff gets some terrible news from back home as his status as quiz champion `the Oracle' is revoked, and Pauline must battle her demons as her sobriety is seriously tested by the resort's all-inclusive policy. Joey and Tiger get in trouble at a local biker bar and must defeat one of the regulars in a drinking challenge to save their necks, while Blow & Go sees some big changes and Joyce goes to a property auction and has to fight it out with a surprise bidder.

Geoff stages an intervention when Pauline falls off the wagon, but not before she has drunkenly befriended young Jodie - who was left under the not-so-watchful eye of Eddie while Billy and Sheron went for breakfast. The Solana wristbands are replaced by a new ID card system, but the technicalities of the new process prove too complicated for Mateo and the staff, and Joyce goes on a date with her estate agent Monty.

Tiger and Joey go mountain-climbing and soon have a run in with a hiker who takes exception to their seemingly loutish behaviour. The situation worsens when they realise they've forgotten to bring any water. After Pauline's relapse, the Maltbys decide to cut their holiday short and take her home on the evening flight, while romance is in the air at the Solana with both Eddie and Rob landing themselves dates, and a stranger turns up at reception asking for Mateo.

The whole town is dressed to impress for the Benidorm fancy dress festival, but Les is down in the dumps as he is missing his son Liam more than ever so Amber and the staff hatch a plan to cheer him up. Troy thinks he is being stalked by his ex Gavin, but the threat soon turns out to be much more sinister, while the Dawsons' holiday is drawing to a close and Billy still hasn't told Sheron that Eddie (Bobby Knutt) Is moving in with them. Meanwhile, a case of mistaken identity gets Rob, Joey and Tiger into trouble with the law.

Jodie's acting career gets a boost when she is accepted into stage school, but the high fees may be a problem, while Liam is back to visit his dad Les and is interested in a position at Blow & Go. Sir Henry asks Joyce if the Solana can host the Pride of Benidorm awards at short notice, but a double booking leads to a fight between two Peter Andre tribute acts and host Sammy Valentino starts causing trouble. Can a special star performance from Crystal save the day?