During a 12-hour night shift with North West Ambulance Service, call handler Elly tackles an increasing volume of calls, and there are surprises for paramedics April and Clare.

A suspected terror incident requires a large-scale response and brings back memories of the Manchester Arena attack for the paramedics.

West Midlands Ambulance Service must manage problems of a winter NHS crisis that has left patients queuing in the corridors of Royal Stoke Hospital.

A Friday night shift takes an unexpected turn for paramedic Jon. A panicked caller needs help for a friend who has given birth in a hotel room despite not knowing she was pregnant.

Call handler Joe faces his first unsupervised shift answering 999 calls on a busy night for the North West Ambulance Service.

A Friday night shift takes an unexpected turn for paramedic Jon. A panicked caller needs help for a friend who has given birth in a hotel room despite not knowing she was pregnant.

This episode follows staff on a Friday night shift. Saj, the performance manager, is concerned there aren’t enough ambulances for all the patients needing them.

The North West Ambulance Service prepares for England's meeting with Croatia in the World Cup semi-final. As the country comes together in hope and excitement, the crews nervously anticipate the increase in calls that will follow no matter what the result.

While most enjoy a hot May bank holiday weekend in Manchester, North West Ambulance Service paramedics Gary and Claire need face matters of life and death.